Refund policy

Due to the nature of our products, we do not accept returns, exchanges, or refunds under any circumstances, including:

  • Change of mind

  • Incorrect sizing or fit

  • Delayed delivery caused by shipping carriers

🧵 Custom or Handmade Items

Many of our products are custom-made, handmade, or made to order, and therefore not eligible for return or refund according to consumer protection laws in the EU and other jurisdictions.

Please make sure to review all product details, sizing guides, and processing times before placing your order.

📦 Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery at alurehope.us@gmail.com with photos and your order number. We will work with you to resolve the issue.

❓ Questions?

If you have any questions about this policy, feel free to reach out:
Email: alurehope.us@gmail.com